Privacy Policy

Effective Date: January 1, 2025

EcoReno Store ("we," "our," or "us") operates the website eco-reno-store.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

We are committed to protecting your privacy and ensuring transparency about our data practices. Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

• Name (first and last)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Order history and purchase details
• Communication preferences

1.2 Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with our social media pages)
• Analytics providers (Google Analytics, Facebook Pixel)
• Marketing partners
• Payment processors

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and ship your orders; send order confirmations; and handle returns or exchanges
• Customer Service: To respond to your inquiries, provide customer support, and resolve disputes
• Account Management: To create and manage your account if you register on our website
• Marketing Communications: To send promotional emails, newsletters, and special offers (you may opt-out at any time)
• Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Personalization: To provide personalized product recommendations and content
• Fraud Prevention: To detect, prevent, and address fraudulent activities and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, conduct analytics, and improve our business practices

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Service.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure access
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (Facebook Pixel)
• Preference Cookies: Remember your settings and preferences for future visits

3.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service. You can also opt-out of targeted advertising through:

• Google Ads Settings
• Facebook Ad Preferences
• Network Advertising Initiative opt-out page
• Digital Advertising Alliance opt-out page

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors (to process transactions securely)
• Shipping companies (to deliver your orders)
• Email service providers (to send communications)
• Analytics providers (to analyze website usage)
• Customer service platforms
• Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Business operational needs
• Dispute resolution and enforcement of our agreements

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your personal information for certain purposes
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our Service may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14. Contact Us

Last Updated: January 1, 2025